Claims Customer Service Representative - Ft. Lauderdale, FL
Job Description
Advance your career at Liberty Mutual - A Fortune 100 Company! Enjoy real-world challenges by joining the energetic business environment of the Liberty Mutual Claims Department. Liberty Mutual is seeking an individual dedicated to provide our policy holders with the highest quality service, helping them live safer, more secure lives.
Responsibilities:
Obtain information and maintain records of accidents or personal property losses policyholders and claimants through telephone and written reports.
Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops.
Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants.
Register claims, update status notes, establish target dates, communicate with other, schedule appointments and release payments on an automated system.
Claims Customer Service Representative will be based out of the Liberty Ft. Lauderdale, FL office, handling Florida No Fault Claims.
SKILLS REQUIRED
Qualifications:
High School diploma or equivalent plus 1-3 years of related customer service experience; Associates degree or equivalent plus 1-2 years of experience as a Claims Representative; or 5-7 years of total customer service experience.
Proficiency in understanding basic policy and contract coverage.
Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement.
Strong oral and telephone communication skills.
Licensing required in some states.
Benefits:
We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
401K and Company paid pension plan
Medical coverage
Dental coverage
Paid time-off
Pay-for-Performance
Discounts on automobile and homeowner';s insurance
Discount fitness memberships
Flexible spending accounts
Tuition reimbursement
Vision care coverage
Work/Life resources
Credit Union membership
Employee and Dependent life insurance
Disability insurance
Long-term care insurance
Overview: We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way. We believe that the Company';s success is inextricably linked to our employees'; satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. We believe our employees take pride in knowing that they help people live safer more secure lives everyday. Responsibility. What';s your policy?
Boston-based Liberty
Mutual Group is a diversified global insurer and fifth largest
property and casualty insurer in the U.S. based on 2008 direct
written premium. The Company also ranks 86th on the Fortune
500 list of largest corporations in the U.S. based on 2008 revenue.
As of December 31, 2008, Liberty Mutual Group had $104.3 billion
in consolidated assets, $94.2 billion in consolidated liabilities
and $28.9 billion in annual consolidated revenue.
Liberty Mutual Group offers a wide range of insurance products
and services, including personal automobile, homeowners, workers
compensation, commercial multiple peril, commercial automobile,
general liability, global specialty, group disability, assumed
reinsurance, fire and surety.
Liberty Mutual Group (www.libertymutualgroup.com)
employs over 45,000 people in more than 900 offices throughout
the world.
