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positions.)
Career Field
Claims
Insurance
Discipline
All
Relocation
Assistance
Not Available
Job
Duration
Full Time
Salary
Offered
Open
**This position is designated for ongoing recruitment efforts**
PURPOSE: This entry level position will provide support for the on-site staff auto appraiser and achieve exemplary customer service and claim handling tasks in a fast-paced auto body shop environment. The appropriate candidate for this role should have successful experience working with customers in a customer-centric & team based environment, as well as excellent interpersonal and organizational skills.
RESPONSIBILITIES AND DUTIES: Provide voice to voice contact on assigned claims Effectively communicate program benefits of the ConciergeCLAIM program to customers Proactively seek out claim assignments that would benefit from an inspection at our ConciergeCLAIM facility Effectively manage and schedule new and existing assignments Handle rental management of auto physical damage claims in the ConciergeCLAIM program Communicate daily with the local rental vendor to coordinate rental returns and pickups Track and pay appropriate rental days Track and record vehicle repair status throughout the day and provide update to the customer Accurately maintain file documentation in a claim multi-line system via computer Manage distribution and tracking of autos referred to shops within ConciergeCLAIM Program Recognize fraud, subrogation potential, and salvage opportunities and refer to appropriate expert Consistently provide exemplary customer service Provide customers and partners with all appropriate literature and documents electronically and/or hard copy Satisfy customer needs, ensure file quality and maintain a good working relationship with our internal claim staff, ConciergeCLAIM shop and vendor partners.
KNOWLEDGE AND SKILLS: College degree or equivalent work experience Must be a proactive self-starter Knowledge of the auto industry and/or insurance industry Keyboard skills and proficient in Microsoft Office Suite Must be able to demonstrate strong proficiency in organizational skills Strong electronic, written and verbal communication skills
