November 21, 2009   Bookmark Page Tell A Friend     
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Claims Specialist


NY - New York, PA

ACE American Insurance Company


(Click company name to view employer profile and all available positions.)

Career Field Claims
Insurance Discipline All
Relocation Assistance Not Available
Job Duration Full Time
Salary Offered Open


B. KEY OBJECTIVE:
Responsible for investigating; settling high exposure, high risk claims.  Insure high level of customer service and claim file quality.

C. MAJOR DUTIES & RESPONSIBILITIES:
Duties may include, but are not limited to:
• Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
• Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit.
• Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages.
• Directs and monitors assignments to experts, third party adminstrators and underlying defense counsel.
• Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
• Sets reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
• Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable.
• Travels to conferences, mediations, and trials as necessary.

D. SCOPE INFORMATION: (include operating budget, revenue goals, reporting relationships, # of direct/indirect reports, etc.)
This position reports to a line of business Claims Team Leader, Claims Manager or other more senior claims leader. 

E. MINIMUM REQUIREMENTS:
• Minimum of 5 years General Liability, Products and Automobile claim handling experience.
• College degree or equivalent business experience.
• Ability to work independently and assimilate learning materials on many different subjects from various sources.
• Excellent interpersonal communications and negotiation skills.
• Ability to deal with customers in a professional manner.
• Authoritative knowledge of ACE coverage, products, services, and liabilities.
• Ability to self-motivated and self-start.
• Ability to make independent decisions using ACE best practices for guidance.
• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation and customer service skills.
• Capable of dealing with highly visible and demanding customers.
• Must be able to effectively work in a team environment.


F. DESIRED QUALIFICATIONS:
• Should have high degree of specialized and technical competence in the handling of high exposure claims with emphasis on hands-on file management. 
• Bachelors degree in Business Administration or associated field.
• Multiply jurisdictional claims handling experience.
• Completion of basic IEA claims courses.
• IEA certification.
• Self Insured Certificate.
• ARM 54, 55 and 56.
• CPCU certification.



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