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Claims Supervisor I - Liability
CLAIM YOUR FUTURE AS A GREAT PERFORMER!
Continuing double-digit revenue growth rates and progressive employment practices make Sedgwick Claims Management Services the place where great people can do great things for clients while maximizing their career possibilities. We have earned a reputation for innovation, quality, sustained growth, financial stability and a colleague-friendly work environment. We are proud to have been voted the Best TPA in America for 2005 and 2006, and the first and only Third Party Administrator to receive the coveted Employer of Choice designation. Come be a part of our team and 'Claim Your Future.'
PRIMARY PURPOSE:� To supervise claims examiners processing claims for a single product line for clients;� to monitor colleagues' workload, provide training, and monitor individual claim activities; to provide technical/jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims including frequent diaries on complex or high exposure claims. � ESSENTIAL FUNCTIONS and RESPONSIBILITIES Supervises claims examiners processing claims for a single product line. Identifies and advises management of trends, problems, and issues as well as recommended course of action; informs management of new procedures and ideas for continuous process improvement; and coordinates with management projects for the office. Provides technical/jurisdictional direction to examiner reports on claims adjudication. Compiles, reviews and analyzes management reports and takes appropriate action. Performs quality review on disability claims in compliance with audit requirements, service contract requirements, and quality standards. Acts as second level of appeal for client and employees issues regarding claim specific, procedural or special requests; implements final disposition of the appeal. Reviews reserve amounts on high cost claims and claims over the authority of the individual examiner. Monitors third party claims; maintains periodical review of litigated claims, serious vocational rehabilitation claims, questionable claims and sensitive claims as determined by client. Maintains contact with the client on claims and promotes a professional client relationship; makes recommendations to client as suggested by the claim status; and provides written resumes of specific claims as requested by client. Ensures claims files are coded correctly and adequate documentation is made by claims examiners. Maintains a quality assurance program to support the total performance management initiative and the consistent delivery of quality claims service.�
SUPERVISORY RESPONSIBILITIES Administers company personnel policies in all areas and follows company staffing standards and training recommendations. Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. Provides support, guidance, leadership and motivation to promote maximum performance.
QUALIFICATIONS Education & Licensing
Baccalaureate degree from an accredited college or university preferred. Licenses as required.� Professional certifications as applicable to line of business preferred. � Experience
Six�(6) years claims management experience required.
Skills & Knowledge Good technical knowledge of claims management Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Leadership/management/motivational skills Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental:� Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines � Physical:� Computer keyboarding, travel as required � Auditory/Visual:� Hearing, vision and talking
NOTE:� Credit security clearance, confirmed via a background credit check, is required for this position. � The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.� They are not intended to constitute a comprehensive list of functions, duties, or local variances.� Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick CMS is an Equal Opportunity Employer and a Drug-Free Workplace
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