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Charlotte,
NC
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Claims
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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Summary:
Complete formal training program for consideration of advancement to claim representative position. Evaluate, negotiate and resolve Total Loss claims at the most reasonable cost. Manage Total Loss expenses relating to upfront storage and tow charges. Utilize appropriate Rental Management. Satisfy customer needs and ensure file quality.
Primary Duties and Responsibilities:
Same day voice to voice contact with Total Loss customer expectation. Provide quality customer service.
Review Autosource, repair estimate, photos, and system notes to ensure thorough knowledge of ACV evaluation, coverage, liability, and rental issues. Notification to Heavy Equipment area for high dollar (over $25,000) CL claims.
Establish and maintain appropriate claim and expense reserves.
Negotiate and settle property damage claims within settlement authority. Move vehicles timely to reduce upfront storage fees.
Consider and evaluate equipment additions or mileage variances during the settlement discussion.
Utilize background vendor tool to determine and understand vehicle repair history. Negotiate issues or dollar variances relating to ACV.
Achieve timely and optimal payout results on file inventory. Utilize appropriate mitigation correspondence if applicable.
Effective diary management to ensure prompt movement of salvage and total loss file conclusion.
Focus on results and file quality consistent with Best Practices and Special Account communications.
Provide solid communication to interact competently with internal and external customers.
Competent explanation to customer of state titling and Total Loss laws/regulations. Establish ACV through Autosource vendor on unrecovered theft claims. Negotiate and settle claim. Ensure title is placed in company name.
Education/Work Experience:
College degree preferred or equivalent work experience.
Strong negotiation and customer service skills.
Excellent oral and written communication skills.
Computer literate, basic typing skills.
State Adjuster License may be required.
Other:
Current knowledge of jurisdictional laws and regulations
Knowledge and understanding of PL/CL insurance policies
File Management
Customer Focus/Communication
Decisiveness
Relationship Management
Technology
Flexibility
Integrity
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