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Pittsburgh,
PA
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Claims
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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SUMMARY:
Handle the contents component of 1st party Personal and Business Insurance Property claims including inventory, ownership and existence to include photographs, written inventory and/or computer assisted inventory.
PRIMARY DUTIES:
Investigate and evaluate all relevant facts to determine contents coverage, damages and liability of first-party property damage claims
Complete a scope, inventory, and evaluation with documentation, on contents losses
Establish timely and accurate claim and expense reserves
Negotiate and convey claim contents settlements within authority limits
Write denial letters, Reservation of Rights and other complex correspondence
Control damages through proper usage of cost containment tools
Meet all quality standards and expectation per Property Best Practices
Maintain an effective diary system and document claim file activities in accordance with established procedures
Manage file inventory to ensure timely resolution of cases
Handle files in compliance with state regulations, where applicable
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
Identify and refer claims with MCU exposure to the supervisor
Recognize when to refer claims to Special Investigations Unit and/or Subro Unit
Perform any other duties as required
Occasional Catastrophe Duty, including other offices and states may be required
Occasional third party task assignments from other lines of business
Collaborate with other Property Claims Professionals to provide training and expertise in contents claim handling
Occasionally handle minor building and ALE claims to conclusion
Requires outside inspections and some travel
EDUCATION/COURSE OF STUDY:
College degree or equivalent in business discipline
WORK EXPERIENCE:
Previous property claim handling experience is preferred
COMMUNICATION SKILLS:
Strong verbal and written communications skills
COMPUTER SKILLS:
Working knowledge of Excel and Word
OTHER:
Knowledge of Impact system helpful
Excellent organizational skills with the ability to work independently
Solid analytical skills
Strong negotiation skills
Strong time management skills
The Outside Property positions require the individual to access and inspect all areas of a dwelling or structure which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 pounds; walk on roofs; and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.).
Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.
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