November 21, 2009   Bookmark Page Tell A Friend     
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Sr. Claims Representative - Workers Compensation


Tampa, FL

The PMA Insurance Group


(Click company name to view employer profile and all available positions.)

Career Field Claims, Workers' Compensation
Insurance Discipline Property & Casualty
Relocation Assistance Not Available
Job Duration Full Time
Salary Offered Open


As a member of our TPA claims team, utilize your knowledge of Workers Compensation claims to independently investigate, evaluate and resolve assigned claims of a complex nature for self insured clients. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.

Essential Functions:

• Promptly investigate all assigned claims with minimal supervision, including those of a more complex nature
• Determine coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
• Alert Supervisor and Special Investigations Unit to potentially suspect claims
• Ensure timely denial or payment of benefits in accordance with jurisdictional requirements
• Establish appropriate reserves with documented rationale, maintains and adjusts reserves over the life of the claim to reflect changes in exposure
• Negotiate claim settlements within granted authority
• Establish and implement appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
• Work collaboratively with PMA nurse professionals on return to work strategies
• Select and manage service vendors to balance allocated expense and loss outcome
• Maintain knowledge of applicable jurisdictional requirements and case law
• Demonstrate technical proficiency through timely, consistent execution of best claim practices
• Communicate effectively, verbally and in writing with internal/ external parties
• Provide a high degree of customer service to clients, including face to face interactions during claims reviews and stewardship meetings
• Authorize treatment based on the practiced protocols established by statute or the PMA Managed Care department
• Assist PMA clients by suggesting panel provider information in accordance with applicable state statutes

Qualifications:

• Bachelor's degree and/or four+ years of workers compensation claims handling experience.
• Associate in Claims (AIC) Designation or similar professional designation desired
• Knowledge of Florida jurisdiction Workers Compensation and medical terminology
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
• Critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Strong verbal/written communication skills and customer service skills
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. WORD, Excel, PowerPoint
• Ability to travel for business purposes, approximately less than 10 %



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