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Hunt Valley,
MD
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Claims
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| Insurance
Discipline |
All
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
Open |
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BOND & FINANCIAL PRODUCTS CLAIM
CLAIM REPRESENTATIVE
JOB DESCRIPTION
PURPOSE
Effectively manage all assigned Bond & Financial Products Claims, typically of lower severity or complexity. Fulfill Bond & Financial Products Claims mission by conducting thorough investigation, analysis, evaluation and disposition of claims to achieve superior customer service and claim results at the most reasonable cost. Interact and collaborate with claim and underwriting colleagues as well as with external business associates.
RESPONSIBILITIES
1. Within authority limit, evaluate, investigate, negotiate and resolve lower severity claims with moderate supervision by Claim Executive/Counsel or claims management.
2. Make appropriate decisions within claim authority and make appropriate recommendations to Claim Executive/Counsel and management, when necessary.
3. Comply with policies, procedures, workflow and performance standards in order to comply with all regulatory and Bond customer service standards.
4. Seek to enhance knowledge in Bond products and services.
5. Learn and utilize negotiating skills and strategies within a litigation and non-litigation context.
6. Accountable for accurate documentation/information in claim file and Bond & Financial Products Claim Management System (BCMS). Adhere to Claim documentation standards (e.g. coverage analysis, reserve and settlement rationale, current diary).
7. Keep Claim Executive/Counsel apprised of claims being handled, seeking input and guidance, as necessary, for prompt resolution. With assistance and approval from Claim Executive/Counsel, communicate reserve adjustments to underwriting and/or claims management.
8. Identify salvage opportunities and coordinate recovery efforts with the Salvage Unit and Claim Executive/Counsel.
9. Prepare reports (e.g. trial, EC, class action) for management to accurately reflect loss development, potential/actual financial exposure, coverage issues and claim and recovery strategies, with assistance from Claim Executive/Counsel.
COMPETENCIES COMMUNICATION
1. Strong communication (written and verbal), influencing, negotiating, listening and interpersonal skills to effectively develop productive internal and external relationships.
2. Takes initiative to stay informed and to keep people at all levels informed.
3. Uses appropriate language, tone, style and structure in all communication.
4. Developing ability to communicate with confidence and refining influencing skills.
5. Presents a positive, professional image of the company through demonstrated expertise and knowledge of the company, its products and services.
COMPETENCIES TEAMWORK
1. Works well independently as well as in a team environment.
2. Uses available resources to efficiently meet or exceed service to customers, claimants and organization.
3. Demonstrates ability to offer new ideas for improving operational efficiencies.
4. Works with peers to resolve issues by listening for understanding, discussing all related to the situation, and coming to a solution.
COMPETENCIES TECHNICAL ABILITY
1. Solid claim handling skills within authority level.
2. Solid understanding of products and their application in claim situations.
3. Working knowledge of Bond technology tools.
4. Within authority, make claim decisions reflecting sound judgment on lower severity claims.
COMPETENCIES LEADERSHIP BOND & FINANCIAL PRODUCTS
1. Takes ownership and responsibility for decisions and outcomes.
2. Professional image.
3. Respect and trust of colleagues.
4. Well organized.
5. Meets deadlines.
6. Demonstrates integrity, initiative and innovation in achieving results.
7. Sense of urgency.
8. Self-motivated.
9. Participates in the training and mentoring of Associate Claim Representatives.
COMPETENCIES ¿ LEADERSHIP-TRAVELERS
LEADING SELF
Exhibits Courage, Conviction, and Credibility
- Takes the lead on unpopular though necessary actions.
- Acts decisively to tackle difficult problems.
- Exhibits character through words and deeds, encourage honesty throughout the organization.
- Is viewed as capable, effective, and able to enlist others.
Communicated Effectively and Influences Others
- Clearly articulates even the most complex concepts so others understand.
- Influences others without using formal authority.
- Is open to being influenced to explore new possibilities.
- Adjusts own style according to the demands of the situation.
Applies Critical Thinking
- Analyzes complex issues and problems then synthesizes information to identify key issues and make decisions.
- Focuses on the big picture in a complex situation and relies on guiding values and intuition to arrive at the best course of action.
- Integrates different perspectives and ideas.
Demonstrates Self-Awareness
- Demonstrates a strong drive to achieve with a balance of humility.
- Seeks and embraces candid feedback with resiliency.
- Reflects on and learns from experience.
- Admits mistakes and faults.
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