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Webster,
MA
(Click company name to view employer profile and all available
positions.) |
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Career Field |
Claims, Customer Service, Entry Level
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| Insurance
Discipline |
Property & Casualty
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| Relocation
Assistance |
Not Available
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| Job
Duration |
Full Time |
| Salary
Offered |
$30,000 - $35,000/ year |
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Claim Associate II - Bilingual
As the first contact for the claim process, you will act as the initial focal point for establishing the loss and claims for all lines of business via both inbound and outbound contacts to insureds, claimants, and agents. Provide service to the customer while at the same time gathering the appropriate investigative details to prepare the initial claim file information to be utilized by the adjusters within the various departments within Claims.
Utilize technical skills to interpret and verify applicable coverages, identifying potential coverage issues. Initiate the claims process by gathering all pertinent information and conducting initial investigation. Create claims, appraisals, and forms based on details of investigation. Explain the entire claims process to insureds and claimants. Review with insureds options regarding use of preferred vendors and services, qualify and explain benefits of glass repair vs. replacement, authorize and schedule initial first party rentals and preferred glass appointments via vendor internet sites. Identify insured vehicles that may qualify as potential total losses based on loss details and damages, review implications and total loss process with insured, and make arrangements to move the vehicle to a salvage yard.
Complete outbound screening of Physical Damage, Subro, Theft, and Casualty claims by identifying and screening additional parties involved in the loss who need to be contacted. Complete injury screening by obtaining all injury information including current and prior injury/treatment and employer details. Determine if PIP benefits apply and explain to injured parties. Identify possible PIP Express or Road Adjuster Assignments for special adjuster assignments. All initial and subsequent screening contacts must be made in compliance with the CAR Standards. Answer general status and information calls on existing claims in process within the Physical Damage and Casualty Claim Department. Process medical bills when possible between other functions.
Knowledge, Skills and Abilities:
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 0 - 2 years - or Associates Degree equivalent plus 2 - 4 years.
Knowledge: Limited to moderate knowledge of industry practices, standards, and concepts within field of work. Learns to apply them to the job.
Decision Making: Learns to make decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and procedures. Decisions generally impact specific tasks.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Works as an individual contributor. Learns the job.
Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve problems of relatively limited scope and complexity which require independent thinking.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.
Additional Knowledge, Skills and Abilities:
Basic PC skills with the ability to enter a minimum of 90 gross keystrokes per minute within accuracy standards as reflected in the PreVisor System alpha numeric test is required.
General skills should include the ability to navigate and process data using multiple screens, plus basic math, English, verbal & written communication skills.
Bilingual in Spanish preferred.
An individual should display strong telephone customer service skills in order to obtain/provide accurate and complete information for use in the processing of claims. The individual will have the ability to empathize with the caller and give them the feeling and confidence that Commerce is here to help them settle their claim fairly and as quickly as possible.
Our Philosophy
The Commerce Group, Inc. is a leading property and casualty insurer committed to recognizing our employees as our most valuable resource. We are focused on attracting, developing and retaining quality employees to ensure mutual success.
Why Join the Commerce Team?
We have earned a solid reputation as a 'great place to work' by treating our employees with respect and offering the following Employment Value Proposition:
Work-Life Balance
Competitive Total Compensation/Benefit Package
Developmental Opportunities
Job-Interests Alignment
Good People Management Practices
Leadership Development Opportunities
Our Caring Values
Extraordinary customer service has long been a hallmark of The Commerce Group, Inc. Our values serve to guide and influence the way in which we conduct our business and service internal and external customers.
We offer competitive wages and unmatched benefits including:
Health, Dental, Life, PTO, Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement and Casual attire environment.
An Equal Opportunity Employer
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